How do you cancel the account??

[Daniel]

Hi As I told you my system doesn't work so I'm deleting the spiderweb account and starting again...dear friends you cannot imagine how irritated and angry i am at the moment!! there's just no way to speak to the creators of this system...
I heard of a ticket system...from where do you get this ticket??
Anyway I'll cancel and try one last time then cancel everything once and for all if it doesn't work...and i WILL reveal this experience on the web if it's not solved out...how can they keep this business running without support...do they think they're perfect people or what??
yeah, they are so perfect that i wasted 4 days building a DEAD website system

[Makere Simmonds]

Hi Daniel
I cant help but I do hear your frustrations
and hope you get the help you need
please keep intouch

[Susan Whitlow]

Hi Daniel,

I sincerely feel your frustration and will forward your message to someone I have as a contact to see if they can help.

One word of advice...The only people you will hurt if you strike out against the SpiderWeb are the members, some having great success others not so much. So please think about who you are really going to be hurting before you do something you might regret.

Another thing...the SpiderWeb System is still in Beta and we have all had to be patient while the bugs and glitches are worked out. Kimball is very busy trying to get all these things fixed and I agree that there should be better support. A lot Better!

I will let you know when I hear back from my contact.

Susie

[Susan Whitlow]

Hey Daniel,

I might have figured your problem out. You are using your user name when you should be using your domain name, I think.

Try this: http://thespiderwebsystem.com/spiderwebdaz

That will bring up your default SpiderWeb page. Of course, if your user name and domain name are the same I don't know what to tell you. My user name for GDI is different than my domain name.

Let me know if that helps.

Susie

[Dick Scott]

Daniel,
I gave you an email address to corporate, use it, at least you'll get a real person, if only in 3 to 5 days. Good luck, I've been struggling for three weeks!
here's the email again: [e-mail]

[Daniel]

i love you!

cheers mate
p.s. heyi'm straight, that was a joke K?

[Dick Scott]

Daniel said:

i love you!

cheers mate
p.s. heyi'm straight, that was a joke K?

I understand the frustration, believe me!

[Joani]

I, as well had frustration when I started. The server crashed the weekend that I started and I was in the same place U R trying to get it to work. I can't say anything that U haven't already heard. I do hope that U will continue as I would hate for U to miss out even though we are going through some rough times. Remember, this is in beta.
Joani

[L Roman]

Hello, Daniel. I just signed up on this community after reading your post and the replies. Please, please, hang in there. Do not cancel out. Remember we're still in beta mode, and I know it's frustrating. I have signed up since early March, and may I say, we've come a long way since that time. Have you tried the suggestions you have received thus far? Are they working for you? Everyone here I am sure will be pleased to assist in any way we can. Once this system is finally debugged, it will be great, just you wait and see. Remember, the system is in beta mode. We are actually helping them debug the system through trial and error. It is our mishaps that are helping them refine the system. If you have tried and still can't get it to work after applying the suggestions, please send me your link to the SWMS and I will try and get you some answers.

Kind regards,
L Roman

[Susan Whitlow]

Daniel,

I contacted my support person today and gave him your default url for the SWS. He will be in touch and below is part of what he sent me in an email. Hope this helps you.

"...As soon as I receive Daniel’s username, I will take a look at his domain set up and try to fix it ASAP.

Thank you and have a wonderful weekend.

Best regards, "

I cannot put in the whole email as it is strictly confidential but I wanted you to know that someone was working on it.

Susie

[Daniel]

Hey Susan, once again thanks for your cooperation.

Well my default system should actually be www.spiderwebdaz.ws. That's the GDI account I am paying for and that's supposed to be up and running...and after 3 days it still doesn't work...

Daniel

[Daniel]

Hi susie,

once again i appreciate, thanks...go ahead and give him my details please

thanks

details

name: daniel azzopardi
domain: www.spiderwebdaz.ws
name server1 ns1.spiderwebserver.com
name server2 ns2.spderwebserver.com
email [e-mail]

thanks

[Daniel]

Hi l Roman,

Thanks for your support.
I had tried all the suggestions myself already. The first and only i should say obvious and most important thing to do when your site is not running is to check the domain network settings (DNS) and name servers, together with customized web pages links. All is in order from my part and from GDI. I contacted GDI administration who told me that the name servers had been pointed to the spiderwebsystem and as from GDI's part everything is supposed to be in place.
This morning I changed GDI domain setiings to 'sitebuilder' instead of 'own nameservers' and managed to build up my own website and set it running in 15 mins. it means that GDI's part is working well. now i changed everything back as it was...still check this out: www.spiderwebdaz.ws ....surprise...'web page cannot be displayed' :)

Daniel